Shipping & Exchange Policy
Processing & Shipping Times
Orders are processed within 2- 4 business days after payment is confirmed. You'll receive a tracking number via email or SMS
Estimated delivery
• 2–5 business days for major cities (e.g. Johannesburg, Cape Town, Durban)
• 5–7 business days for outlying or rural areas
Refunds & Exchanges
Please note that we do not offer refunds once an payment has been done but we will gladly offer exchanges under the following conditions:
• The item is defective or damaged upon arrival
• You received the wrong item, size, or variant
Exchanges Only — No Refunds
To be eligible for an exchange:
• You must contact us within 7 days of receiving your order- For faulty or incorrect items, reach out as soon as you can your rights under the Customer Protection Act apply beyond that window
• The item must be unused, in its original packaging, and in resaleable condition
What happens after my exchange is approved
Once approved, we'll send you the return details. After we receive and check the return item, we'll ship out your replacement
We want every order to arrive exactly right. Please double-check your size, order details, and delivery address before completing checkout.