Shipping policy

Shipping Policy

At Kasual, we are committed to ensuring your order is processed, packed, and delivered as efficiently and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through www.kasual.co.za. By placing an order with Kasual, you agree to the terms outlined below.

Order Processing

All orders are processed within 2-4 business days after payment has been successfully received and verified.

Orders are processed during our normal business hours, Monday to Friday, excluding weekends and South African public holidays.

During promotional periods, seasonal sales, or periods of exceptionally high order volumes, processing times may be extended. Should significant delays occur, we will notify you using the contact details provided with your order.

Delivery Timeframes

Once your order has been dispatched, estimated delivery times are generally as follows:

Major Cities Estimated Delivery: 2–5 business days

Cape Town
Johannesburg
Pretoria
Durban
Port Elizabeth
Bloemfontein

Outlying Areas

Estimated Delivery: 3–7 business days

Please note that delivery timeframes are estimates only and are not guaranteed.

Delivery may be delayed due to:

Courier operational delays
Severe weather conditions
Public holidays
High shipping volumes
Supplier processing delays
Remote delivery locations
Circumstances beyond our reasonable control

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking information, where available. If you experience any issues tracking your order, our Customer Support team will gladly assist you.

Shipping Address

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

This includes:

Full Name
Delivery Address
Contact Number
Email Address
Postal Code

Kasual cannot be held responsible for delivery delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order has already entered processing or has been dispatched, we may be unable to change the delivery address.

Shipping Fees

Shipping charges are calculated during checkout and will be displayed before payment is completed.

From time to time, Kasual may offer promotional free shipping or discounted shipping offers. These promotions are subject to specific terms and may be withdrawn or amended without prior notice.

Shipping fees may change from time to time depending on courier rates and operational costs.

Delivery Attempts

Our courier partners may attempt delivery more than once depending on their policies.

If delivery cannot be completed because:

the delivery address is incorrect;
no one is available to receive the parcel;
delivery is refused; or
the parcel is not collected where collection is required,

the parcel may be returned to Kasual.

Additional shipping charges may apply if the order needs to be dispatched again.

Lost, Delayed or Damaged Parcels

Returns & Exchanges: For change-of-mind purchases, Kasual offers exchanges or store credit rather than refunds, on eligible items returned within 14 days. If your item arrives damaged, defective, or you received the wrong item, size, or variant, you are entitled to an exchange, replacement, or refund in line with the Consumer Protection Act — please contact us at supportkourture@kasual.co.za as soon as possible and we'll make it right. Please contact us within 24 hours of becoming aware of the issue.

Payment Requirements

Kasual does not offer Cash on Delivery (COD).

All orders must be paid in full using one of the payment methods available at checkout before processing can begin.

Orders will only be prepared for shipment once payment has been successfully authorised.

Returns & Exchanges

Our Shipping Policy should be read together with our Return & Exchange Policy.

Kasual offers a 7-day exchange period on eligible items from the date of delivery.

To qualify for an exchange, products must:

be unused and unworn;
be returned in their original packaging;
include all original tags, labels, and accessories; and
be in a resaleable condition.

Beauty products, cosmetics, skincare products, and other hygiene-sensitive items that have been opened or used cannot be exchanged unless they are defective or supplied incorrectly.

Incorrect, Defective or Damaged Items

If you receive an incorrect, defective, or damaged product, please contact our Customer Support team within 24 hours of delivery.

To assist us in resolving the matter promptly, please provide:

Your order number;
A description of the issue; and
Clear photographs of the product and packaging.

Once your request has been reviewed and approved, we will provide return instructions and arrange an exchange, replacement, or other appropriate remedy where required.

Nothing in this Policy limits your rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008).

Customer Responsibilities

Before completing your purchase, please ensure that:

Your delivery address is correct.
Your contact information is accurate.
Your selected products, sizes, colours, and quantities are correct.
You have reviewed the applicable product descriptions and size guides.

Kasual cannot accept responsibility for delays or additional costs resulting from incorrect information supplied during checkout.

Policy Updates

Kasual reserves the right to amend or update this Shipping Policy from time to time to reflect changes in our operations, courier services, or applicable laws.

The latest version will always be published on this page with the updated "Last Updated" date.