Refund Policy

Exchanges First

At Kasual, we stand behind the quality of every product we sell. While we do not offer refunds for change-of-mind purchases, we do offer exchanges when there's a genuine issue with your order.

If your item arrives damaged, defective, incorrect, or different from what you ordered, we're here to make it right.

Exchange Eligibility

You have 7 days from the date your order is delivered to request an exchange.

To be eligible, your item must:

• Be unused, unworn, and unwashed.
• Be returned in its original packaging.
• Have all original tags and accessories attached.
• Be in a resaleable condition.

Unfortunately, we cannot accept items that show signs of wear, have been damaged after delivery, or are returned without their original packaging.

How to Request an Exchange

Simply contact our Customer Support team within the 7-day exchange period and include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item and packaging.

Once your request has been reviewed and approved, we'll provide return instructions. After we receive and inspect the returned item, we'll arrange your replacement as quickly as possible.

Before You Order

We encourage you to carefully review your order before completing your purchase, including your selected size, colour, variant, quantity, and delivery details. If you're unsure about sizing or a product, feel free to contact us before placing your order

we're always happy to help💫