Refund policy
Terms & Conditions
Last Updated: 27 July 2026
Welcome to Kasual. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
1,General
Kasual is an online South African retailer offering beauty products through a carefully selected supplier network. We reserve the right to update these Terms & Conditions at any time without prior notice.
2. Products
We strive to display all products, descriptions, and images as accurately as possible. Colours and packaging may vary slightly depending on the manufacturer or your device display.
All products are subject to availability.
3. Pricing
All prices are displayed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change prices without prior notice.
4. Orders
An order is only confirmed once payment has been successfully received. Kasual reserves the right to cancel any order due to:
Pricing errors
Stock unavailability
Suspected fraud
Incorrect customer information
Should an order be cancelled after payment has been received, a full refund will be processed.
5. Shipping
Orders are processed within 1–3 business days.
Estimated delivery:
Major cities: 3–7 business days
Regional areas: 5–10 business days
Delivery times are estimates and may be affected by courier delays.
6. Exchange Policy
We offer a 7-day exchange policy from the date your order is delivered.
To qualify for an exchange:
The item must be unused.
It must be sealed where applicable.
It must be returned in its original packaging.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the item was supplied incorrectly or is defective.
7. Refund Policy
Due to the hygienic nature of beauty products, we do not offer refunds for change-of-mind purchases. However, nothing in these Terms limits your rights under South African consumer law. If a product is defective, damaged on arrival, or materially different from what was ordered, we will assess the matter and provide an appropriate remedy in accordance with applicable legislation.
8. Damaged or Incorrect Items
If you receive: a damaged product, the wrong product, oran incomplete order,please contact us within 48 hours of delivery and include:
Your order number
Clear photographs of the product
A description of the issue
9. Payments
We accept secure online payments through approved payment providers. Orders will only be dispatched once payment has cleared.
10. Privacy
Your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA). We do not sell or share your personal information except where necessary to fulfil your order or where required by law.
11. Limitation of Liability
Kasual shall not be liable for indirect or consequential losses arising from the use of our products or website, except where liability cannot legally be excluded under South African law.
12. Intellectual Property
All website content, including logos, images, text, graphics, and branding, remains the property of Kasual unless otherwise stated. No content may be copied or reproduced without written permission.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Email: support@kouture.co.za
Website: www.kouture.co.za
We do not offer refunds for change of mind or incorrect purchases. We offer a 7 day exchange policy. Nothing in Terms & Conditions limits your rights under the South African Customer Protection Act, where applicable